Refund & Cancellation Policy
This Refund Policy explains how refunds and cancellations are handled on Shikshanest. Shikshanest is a product of Famenest Softlab Private Limited, Mumbai, India. By using our platform, you agree to this policy.
1. Digital Platform Nature
Shikshanest operates as a digital education marketplace. All services including tutor connections, platform credits, and courses are delivered online. We do not sell physical products.
2. Marketplace Model
Shikshanest connects students with tutors and institutes. Some services are provided directly by third-party tutors or institutes through the platform. Refund eligibility may vary depending on the type of purchase.
3. Platform Credits (Seeds)
Platform credits (Seeds) are digital tokens used to access marketplace features. Once purchased and credited to your account, Seeds are generally non-refundable as they are instantly usable digital goods.
- Used Seeds are non-refundable.
- Unused Seeds may be reviewed only in case of technical errors or duplicate payments.
4. Courses & Tutor Services
Courses and tutoring services may be offered by independent tutors or institutes. Refund decisions for such services may depend on the respective tutor or institute policies.
Shikshanest acts as a platform provider and may assist in dispute resolution but does not guarantee refunds for third-party services unless required by applicable laws.
5. Eligible Refund Scenarios
- Duplicate or accidental payments
- Technical issues preventing service delivery
- Unauthorized transactions (subject to verification)
6. Non-Refundable Cases
- Change of mind after purchase
- Used platform credits
- Services already delivered or initiated
- Missed sessions due to personal reasons
- Promotional or discounted purchases
7. Refund Request Process
To request a refund, email us at support@shikshanest.com with your registered email ID and transaction details.
8. Refund Processing Time
- Approved refunds are processed within 5–10 business days.
- Refunds are issued to the original payment method.
- Payment gateway charges may be deducted where applicable.
9. Policy Updates
Famenest Softlab Private Limited reserves the right to update this policy at any time. The latest version published on the website shall be considered final.
10. Contact Us
For any refund-related queries, contact us at:
support@shikshanest.com
Famenest Softlab Private Limited, Mumbai, India